Terms & Conditions

Effective Date: [18/10/2025]

Website: https://www.jysouq.ae

1. Introduction

Welcome to jysouq.ae (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website and services. By accessing or using jysouq.ae, you agree to be bound by these terms.

If you do not agree, please do not use our website.

2. Use of the Website

By using our website, you confirm that you:

  • Are at least 18 years old or using the website under the supervision of a parent or legal guardian.
  • Will use this website only for lawful purposes and in accordance with UAE laws.
  • Will not use our website to engage in fraudulent, abusive, or illegal activity.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Account Registration

To access certain features or make purchases, you may need to create an account.

You agree to:

  • Provide accurate and complete information.
  • Keep your login credentials secure and confidential.
  • Accept responsibility for all activities under your account.

We are not liable for losses resulting from unauthorized account access.

4. Product Information

We strive to ensure that all product details, prices, and images displayed on jysouq.ae are accurate.

However, errors may occur. In such cases:

  • We reserve the right to correct any errors or inaccuracies without prior notice.
  • Prices and availability are subject to change without notice.

Images are for illustrative purposes only and may differ slightly from the actual product.

5. Pricing and Payment

All prices listed on jysouq.ae are in UAE Dirhams (AED) unless otherwise stated.

We accept payments through secure third-party payment gateways.

You agree to:

  • Provide valid payment information for all purchases.
  • Authorize us to charge your payment method for the total order amount (including taxes, delivery fees, etc.).

If payment fails or is declined, your order may be canceled.

6. Order Confirmation and Delivery

Once you place an order, you will receive an email confirmation.

Please note:

  • Order acceptance is subject to stock availability and payment verification.
  • Delivery times are estimates and may vary depending on location, product, or unforeseen circumstances.
  • We are not responsible for delays beyond our control (e.g., customs, courier issues, weather).

7. Returns, Refunds, and Cancellations

Our return and refund policy is designed to ensure customer satisfaction.

  • Returns are accepted within [7] days of delivery if the item is unused, undamaged, and in its original packaging.
  • Certain items (e.g., personal care products, perishables, customized goods) may not be eligible for return.
  • Cancellation requests must be made before order shipment.

For full details, please refer to our Return & Refund Policy page.

8. Intellectual Property Rights

All content on jysouq.ae, including text, images, logos, designs, and software, is the intellectual property of jysouq.ae and its licensors.

You may not:

  • Reproduce, distribute, or use our content for commercial purposes without written consent.
  • Use our trademarks or branding without authorization.

9. Limitation of Liability

To the fullest extent permitted by law:

  • jysouq.ae shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the website or purchased products.
  • Our total liability for any claim shall not exceed the amount paid by you for the relevant product or service.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Amendments

We reserve the right to modify or update these Terms and Conditions at any time. Updates will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised terms.